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Monthly Uptime Percentage is calculated by subtracting from 100 the average of the Error Rates from each five minute period in the monthly billing cycle.
Service Credits may not be transferred or applied to any other account.Less than.0 25, we will apply any Service Credits only against future Amazon S3 payments otherwise due from you.And its affiliates (AWS, us or we) and rci vacation rewards users of AWS services (you).Last Updated April 4, 2018, this Amazon S3 Service Level Agreement (SLA) is a policy governing the use of Amazon Simple Storage Service (Amazon S3) under the terms of the Amazon Web Services Customer Agreement (the AWS Agreement) between Amazon Web Services, Inc.Unless otherwise provided in the AWS Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Amazon S3 is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.Service Commitment, aWS will use commercially reasonable efforts to make Amazon S3 available with the applicable Monthly Uptime Percentage (as defined below) during any monthly billing cycle (the Service Commitment).For all requests not otherwise specified below: Monthly Uptime Percentage, service Credit Percentage, equal to or greater than.0 but less than.9.This SLA applies separately to each account using Amazon.Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.
Credit Request and Payment Procedures, to receive a Service Credit, you must submit a claim by opening a case in the AWS Support Center.Error Rate means: (i) the total number of internal server errors returned by Amazon S3 as error status InternalError or ServiceUnavailable divided by (ii) the total number of requests for the applicable request type during that five minute period.A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar (1 USD).Service Credits, service Credits are calculated as a percentage of the total charges paid by you for Amazon S3 for the billing cycle in which the error occurred in accordance with the schedule below.A Service Credit is a dollar credit, calculated as set forth below, that we may credit back to an eligible Amazon S3 account.In the event Amazon S3 does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below.If the Monthly Uptime Percentage applicable to the month of such request is confirmed by us and is less than the applicable Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request.If availability is impacted by factors other than those used in our calculation of the Error Rate, then we may issue a Service Credit considering such factors at our discretion.To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: the words SLA Credit Request in the subject line; the dates and times of each incident of non-zero.




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