Alaska proactively gave each member of my family a 75 credit, and through other credits I ended up with a total of 475 worth of discounts.
The problem, and this wont surprise anyone, is that Alaskas booking system works in direct opposition to the concept of the customer service credits.The agent I was dealing with was unrelenting, so after 10 minutes of exasperated conversation and increasing blood pressure, I asked to speak to her manager.Alaska Airlines popularity stems from impeccable customer service and a young fleet of top-of-the-line Boeing 737s.Have you had success with similar strategies with other airlines?Fast forward a year later, after a few more sub-optimal experience with Alaska, I had few more credits three of them being given to my wife and kids.Alaska typically gives out 75 discounts for future travel as a customer service gesture, which I really appreciate?Somewhat surprisingly, the customer won in the end?You can only use one discount at a time, and discounts cant be combined with each other or with offers such as a companion fare.I wouldnt go down so easy.? .The guy who came on the phone listened to be explain the scenario and immediately granted my request.On the one hand, Alaska apologizes for poor experiences with credits but they make it extremely difficult to use them unless you travel frequently.
The manager explained that their standard practice isnt to combine codes because it can be abused (strangers giving away their codes, etc.) but when its a nuclear family where the family travels together, they can make an exception.
I was told credits given to other people did reds win tonight couldnt be combined into a single credit.
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